Institutional Info

Quality Plan I

Accessibility: Quality of Demand. Hospital and Primary Care.

• Average delay in outpatient and radio diagnostic (hospital and PC).
• Average Surgical Waiting Time.
• Average reaction time in A&E (hospital and PC).
• Average reaction time in Laboratory.

Medical Quality in terms of performance. Hospital and Primary Care.

• Adverse situations analysis to identify possible areas of improvement.
• Individualized process and service analysis to extend better practice.
• Use of standardised data which allow for benchmarking actions.
• Implementation Plan
  • Individualized service analysis on a yearly basis.
  • Individualized service control every three months.

Quality Plan II

Quality Levels perceived by our users. Hospital and Primary Care.

• Identification of reasons of dissatisfaction.
• Analysis of the possible reasons which may have caused the dissatisfaction.
• Proposal and implementation of improvement actions.

Total Quality: Standardization and EFQM. Hospital and Primary Care.

• ISO 9000:2000 (pregnant woman assistance process standardized between Hospital and PC centers).
• Implementation and development of the self-assessment method according to the European Excellence Model by the European Foundation Quality Management.